Missing Item & Lost Package Policy

We understand that receiving your order in a timely manner is important. If you believe your package is missing or if items were not delivered as expected, please review the following steps to help resolve the issue, then click the button below to begin your investigation:
Reporting a Missing or Lost Package:
  • If your package has not been delivered by the anticipated delivery date, or if items are missing from a delivered package, you must notify us within 5 days of the actual or anticipated delivery date.
  • Please reach out to MAA Concierge at maa@brandwellpromo.com to report the issue.
Investigation & Replacement Process:
  • Once we receive your report, we will file a claim with UPS to initiate an investigation into the missing package.
  • The investigation may take some time to complete, and we appreciate your patience during this process.
  • Once the investigation is concluded, and the package is confirmed as lost, we will proceed with sending replacement items.
We strive to resolve any delivery issues as quickly as possible and will keep you updated throughout the investigation process. Thank you for your understanding and cooperation.